Knowledge Management Software by Interspire
New in Version 5: Microsoft SQL Server support, workflow rules, news publishing and more.
Knowledge Management Software to Locate, Capture and Share Information With Your
Team.
Share knowledge easily & securely
Interspire Knowledge Manager allows you to share information from your website or
Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and
eliminating time wasted searching for information across disparate systems such as shared folders and paper
documents.
Already in use by over 2,000 small businesses, universities, non-profits and enterprise
organizations, Interspire Knowledge Manager can be used to:
- Reduce in-bound customer support. The web-based self help interface makes it easy
for customers to find answers to their own problems instead of submitting emails or calling your
support department. Your knowledge base can also be integrated into your contact/support forms to
provide instant answers to customer's questions as they type, reducing support even further.
- Share company documents and procedures. Whether your staff are in one physical
location or one hundred, Interspire Knowledge Manager makes it easy for them to share, search, rate and
print company documents, procedures and more. Forget email or network fileservers - now everyone has
access to the same single version of a document from the same location.
- Eliminate staff training time. By providing new staff members with a list of
company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and
running quicker. You reduce staff training time significantly and give new staff members a "hands on"
approach to learning.
Powerful & Fully Featured Knowledge Management Software
Staff, customers and partners can access information locally or over the Internet and Interspire Knowledge
Manager's powerful group-based permission architecture makes it easy to share knowledge with only the people or
groups you choose.
Features to reduce customer support:
- A completely web-based self-help system
- Categorize information by area, product, etc
- Built-in feedback loops help your staff improve knowledge items based on customer
input
- Customers can store their own favorites list
- Popular search terms make it easy to find help fast
- and many more features
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- Active Response System integrates into any website form
- Customers can easily search knowledge items and attachments (Microsoft Office and
PDF)
- RSS feeds allow customers to instantly see new knowledge items
- Glossary of terms to define technical words for customers
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Features to make sharing company documents and procedures
easier:
- Accessible through any computer with a web browser
- Categories can be password protected and restricted
- Built-in feedback loops help your staff improve knowledge
- Revisions are created and saved automatically when an item is updated
- Popular search terms make it easy to find help fast
- and many more features
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- Group-based permissions and access
- Integration with LDAP for single sign on (SSO) support
- Publishing workflow for granular control over content
- Fast, accurate searching and indexing of content and attachments (Microsoft Office and
PDF)
- Customizable with your company logo and color scheme
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Features to reduce staff training time:
- Upload company procedures and documents (Microsoft Office or PDF) which are instantly
indexed and searchable
- Categories can be password protected and restricted
- Built-in feedback loops help your managers improve training material over time
- Integration with LDAP for single sign on (SSO) support
- Popular search terms make it easy to find help fast
- and many more features
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- Knowledge items can be printed or exported to Adobe PDF format for saving
- Assign related knowledge items for further reading/self-training
- Limit users to categories such as Sales, HR or Development only
- Customizable with your company logo and color scheme
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Who Uses Interspire's Knowledge Management Software?
Some of the largest and most respected companies, universities and government
organizations in the world use Interspire's knowledge management software to share knowledge, reduce customer
support and cut staff training costs, including:
- Vodafone
- NetRegistry
- Legrand
- Network Solutions
- SQL Tools
- Canterbury City Council
- LexiConn
- SSHi
- Ubisoft
- Murdoch University
- University of the Sunshine Coast
- LinkShare
- Intrepid Learning
- Xerox
- Virgin Blue
- 777Lens
- DMV.org
- University of Notre Dame
- Clayton State University
- Unavco
- Indiana University
- GameSpy
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- Columbus State University
- SingleHop
- Rocket Broadband
- WKU
- Real VNC
- SoftLayer
- Ashford University
- Actinic
- MTC
- Look Software
- Sout University
- Help for Heroes
- Expiry Corporation
- MediaTemple
- aWeber
- BodyBuilding.com
- NorthWest Credit Union
- FarmStart
- Voltage Security
- Mayo Clinic
- Hummer Net
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Next Steps
To learn more about Interspire Knowledge Manager, the video
page is a good place to start.
You can try the online demo or see answers to common questions. To email an enquiry, please contact us.
Finally, Please check out the Prices Page.
Remember,
If you enter this code at checkout: FOORC74049HLUER , you will receive a 5% discount on your
order.
